Return and Refund Policy

Return and Refund Policy

At Shimmer Creation, we strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, we offer the following return and refund policy.

Eligibility for Returns

We accept returns for products that meet the following conditions:

  • The product is returned within 7 days of delivery.
  • The product is in its original condition, unused, and intact with all tags, packaging, and accessories.
  • The product is not a customizable item (as customized products are non-refundable and non-exchangeable).

Non-Returnable Items

We do not accept returns or offer refunds for:

  • Customizable Products: Since these items are made to order based on your specifications, they cannot be returned or exchanged.
  • Products that have been used, damaged, or are missing original tags or packaging.

How to Initiate a Return

  1. Contact us within 7 days of delivery at info@shimmercreation.com or
    +91 8949643569
  2. Provide your order number, product details, and reason for the return.
  3. Our team will review your request and provide return instructions if your return is approved.

Return Shipping

  • Customers are responsible for the return shipping costs unless the product was received damaged or defective.
  • We recommend using a trackable shipping method to ensure the safe return of your product.

Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days to the original payment method.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately . We will arrange for a replacement or refund, depending on your preference, at no additional cost.

Exchanges

Exchanges are subject to the same eligibility criteria as returns. However, customizable products are not eligible for exchanges.

Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us:

  • Email: info@shimmercreation.com
  • Phone: +91 8949643569

Thank you for shopping with Shimmer Creation! We appreciate your trust and understanding of our policies.